Shipping Policy

VOSS DEPT.

Every VOSS DEPT. piece is made to order. We don't warehouse product — your item goes into production the moment you order, which means less waste and a garment made specifically for you.

Production Time

All orders require 2–5 business days of production before they ship. Production time is separate from shipping time. You'll receive a confirmation email when your order is placed and a second email with tracking once it ships.

Shipping Times & Rates

Shipping times below begin after production is complete:

Destination	Estimated Delivery
United States	3–5 business days
Canada	5–10 business days
Europe	5–12 business days
Rest of World	10–20 business days

Shipping rates are calculated at checkout based on destination and order weight.

Business days exclude weekends and holidays. Estimates are not guarantees — carrier delays, weather, and customs processing can extend delivery windows, particularly during peak season (November–January).

International Orders — Customs, Duties & Taxes

International orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost at checkout. VOSS DEPT. has no control over these charges and cannot predict their amount. If a package is refused due to unpaid customs fees and returned or abandoned, we are unable to issue a refund for the order.

Order Changes & Address Corrections

Because items enter production quickly, we can only modify or cancel an order within 12 hours of purchase. Contact us immediately at [SUPPORT EMAIL] with your order number. Once an item is in production, changes are no longer possible.

Please double-check your shipping address at checkout. If an order is returned to us due to an incorrect or incomplete address provided by the customer, reshipment costs are the customer's responsibility.

Tracking

All orders include tracking. If your tracking hasn't updated in 7+ business days (domestic) or 15+ business days (international), contact us at [SUPPORT EMAIL] and we'll investigate with the carrier.

Lost, Damaged, or Misprinted Items

If your order arrives damaged, misprinted, or defective — or is confirmed lost in transit — we'll send a free replacement at no cost to you. Email [SUPPORT EMAIL] within 30 days of delivery (or expected delivery, for lost packages) with your order number and clear photos of the issue. No return shipment required for defective items.

Multiple Items

Orders containing multiple items may ship separately depending on production facility. You'll receive tracking for each shipment. You will never be charged extra for split shipments.

Questions

Reach us at [Contact@vossdept.com. We respond within 1–2 business days.

Last updated: July 2026